Privacy Policy

This privacy policy explains how Australian Institute of Speech Therapy Education collects, uses, discloses, and protects personal information in connection with our online platform and the services we provide, including speech therapy certification programs, accredited speech pathology courses, continuing professional development workshops, clinical supervision training, and specialist pathway certification.

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner, in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

Collection of Personal Information

We collect personal information that you provide to us directly when you use our site or register for our services. This may include information such as your name, contact details (excluding electronic contacts like email or phone in this document context, but collected during service interaction), professional qualifications, payment information, and other information relevant to your participation in our programs and services.

We may also collect certain information automatically when you visit our site, such as your IP address, browser type, referring website addresses, and data about your usage of our online platform. This information helps us understand how our site is used and improve your experience.

Use of Personal Information

We use your personal information for the following purposes:

To provide you with the services you have requested, including managing your enrolment and participation in courses and programs.
To process payments and manage your account.
To communicate with you regarding your studies, account, or updates about our services.
To verify your identity and eligibility for courses or certifications.
To comply with our legal and regulatory obligations.
To improve our services, content, and the functionality of our site.
For internal administrative and record-keeping purposes.
To manage and resolve complaints and queries.

The legal basis for processing your personal information includes:

The necessity for performing a contract with you or taking steps at your request before entering into a contract (e.g., providing course access).
Our legitimate interests (e.g., improving our services, managing our operations), where these interests are not overridden by your data protection rights.
Your consent, where required by law.
Compliance with legal obligations (e.g., record keeping, regulatory reporting).

Disclosure of Personal Information

We may disclose your personal information to third parties only where necessary to provide our services, comply with legal obligations, or with your consent. This may include:

Accreditation bodies or regulatory authorities related to your certification or course completion.
Service providers who assist us in operating our business, such as payment processors or learning management system providers. These third parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
Where required by law, court order, or governmental authority.
In connection with a business transfer, such as a merger or acquisition.

We take reasonable steps to ensure that any third parties we disclose information to are subject to appropriate privacy and security obligations.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include secure systems, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

While our primary operations are based in Australia, we may use third-party service providers who store or process data outside of Australia. When this occurs, we take steps to ensure that your information is treated securely and in accordance with applicable privacy laws, including through the use of standard contractual clauses or other legally recognised mechanisms where required.

Your Rights

Depending on applicable privacy laws, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request correction of any inaccurate or incomplete information we hold about you.
The right to request erasure of your personal information (in certain circumstances).
The right to restrict or object to the processing of your personal information (in certain circumstances).
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below. We may require you to provide proof of identity before responding to your request.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your user experience, analyse site usage, and manage our services. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our site.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.

Contacting Us

If you have any questions or concerns about this privacy policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us in writing at:

Australian Institute of Speech Therapy Education
123 Queen Street
Level 10
Brisbane, Queensland 4000
Australia

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. We will post any changes on our site. We encourage you to review this policy periodically.

This policy applies to our online platform and services.